Mallika Hospitals

Last updated: February 2026

Mallika Hospitals (“we”, “our”, “us”) is committed to protecting the privacy of patients, visitors, and users who interact with us through our website, WhatsApp, Instagram, Facebook, and other digital platforms.

This Privacy Policy explains how we collect, use, store, and protect personal information when you communicate with us or use our services.

1. Information We Collect

We may collect the following information when you contact or interact with us:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Age and gender (if provided)

  • Appointment and diagnostic details

  • Messages sent via WhatsApp, Instagram, or Facebook

b. Automatically Collected Information

  • Date and time of messages

  • Platform used (WhatsApp / Instagram / Facebook)

  • Message metadata required for service delivery

We do not collect sensitive personal data unless explicitly shared by the user for healthcare services.

2. How We Use Your Information

We use collected information only for legitimate hospital operations, including:

  • Booking and managing appointments

  • Scheduling diagnostics and admissions

  • Responding to patient inquiries

  • Sending confirmations and reminders

  • Improving patient experience and service quality

  • Maintaining internal records and CRM systems

We do not sell, rent, or trade personal data to third parties.

3. Automated Messaging & AI Use

Some interactions may be handled by automated systems or AI-powered assistants to:

  • Answer common questions

  • Guide appointment or diagnostic booking

  • Collect basic patient information

Whenever required by law or platform policies, users are informed that they are interacting with an automated system.

Users can request human assistance at any time.

4. Data Sharing & Third Parties

We may share limited information only with:

  • Authorized hospital staff

  • Secure cloud service providers used for messaging, hosting, and databases

  • Meta Platforms (WhatsApp, Instagram, Facebook) as required for message delivery

All third parties are required to follow strict data protection standards.

5. Data Storage & Security

We take appropriate technical and organizational measures to protect user data, including:

  • Secure servers and encrypted communication

  • Restricted access to authorized personnel only

  • Regular system monitoring and updates

Despite our efforts, no digital system is 100% secure. Users share information at their own discretion.

6. Data Retention

We retain personal information only as long as necessary for:

  • Medical record requirements

  • Appointment and service history

  • Legal and regulatory compliance

Data that is no longer required is securely deleted or anonymized.

7. User Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for automated messaging

Requests can be made using the contact details below.

8. Children’s Privacy

Our services are intended for general healthcare purposes.
We do not knowingly collect data from children without parental or guardian consent.

9. External Links

Our platforms may include links to external websites or social media pages.
We are not responsible for the privacy practices of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Mallika Hospitals
📍 1-3-158/2/C, Near Railway Station, Rajendranagar, Mahabubnagar, Telangana
📧 info@mallikahospitals.in
📞 +91 98854 54128 / +91 96741 08108